You are solely responsible for your purchase, so please purchase your products carefully before placing your order. We do not provide full refund or exchange for incorrectly ordered goods which have been delivered to you. We do not provide any advice to you about your selection of products or their suitability.
Hair Extensions Online will not refund any payment received for goods however we will accept the return of any items or goods within 14 calendar days that are proven to be damaged or unsuitable for use and replace them fully. The Purchaser may contact Hair Extension Online via telephone or email prior to returning any item to notify Hair Extension Online what the nature of the return is and if it pertains to a fault what type of fault it may be.
Hair Extension Online will cover reasonable shipping costs for all items or goods which are defective to the point where they are unusable for their intended purpose within the first 14 calendar days of the items being delivered to the Purchaser. Hair Extension Online will not be liable for loss or damage to any item in connection with the return of the item from the Purchaser to Hair Extension Online and suggests that the User used registered and insured post when returning items to Hair Extension Online.